Forward resume to:
Sweet Street
Attn: Human Resources Department
722 Hiesters Lane
Reading, PA 19605
Via email: resume@sweetstreet.com
Via fax: 610-921-1134
Sweet Street is an Equal Opportunity/Affirmative Action Employer
POSITION: CUSTOMER SERVICE REPRESENTATIVE
PURPOSE: To ensure that Sweet Street Desserts customers are satisfied in all aspects of customer service including high quality products, fast response and follow through on customer complaints, concerns and order accuracy.
RESPONSIBILITIES:
- Process customer orders and coordinate shipping, including handling EDI issues and shipments from cold storage inventory with Americold.
- Set up and hire trucks to deliver orders.
- Process sample orders, including approving orders based on procedures, monitoring budget impact and assuring correct workflow in Samples department.
- Process necessary paperwork for Canadian export.
- Provide assistance to National Accounts Managers including coordinating/ordering samples, tracking orders, rerouting trucks, re-labeling cases, and preparing Federal Express shipments.
- Respond to customer requests regarding orders, shipments, inquiries, concerns, etc. Use sound judgment to respond to customer requests appropriately and resolve any issues proactively.
- Track new item/limited time offer product to ensure that distributors are ordering correctly and that adequate inventory is maintained.
- Analyze MRP report to determine necessary changes to inbound transportation schedule, repacking requirements at Americold, and required adds/deletes to the production schedule. Reach decisions on the changes required and communicate to the appropriate parties.
- When product shortages occur or are anticipated, determine customer priorities and communicate decision directly to the customers and brokers.
- Respond to customer orders via the web site and process orders via phone or e-mail.
- Participate in establishing appropriate departmental policies and procedures.
QUALIFICATIONS:
- Excellent communication and organizational skills.
- 2-5 years customer service experience.
- Ability to work independently and make decisions with minimal supervision.
- Computer skills, including Microsoft Word, Excel, Outlook, Internet and Sytline.
- Must possess pleasant communication skills and present a positive, professional image with all levels of personnel.
- Must be able to handle multiple challenges and projects simultaneously and prioritize workload.
