Q: Are there any upfront costs?

There are no upfront costs associated with raising funds with Sweet Street Desserts.  Payment is required at the time you submit your order

Q: Are our selling materials provided for free?

Yes.  We understand how important selling materials are for your organization.  When you start a campaign on our site, the final step is ordering your selling kit. You tell us how many brochures you need, and we supply you with beautiful four-color brochures and the same number of tally sheets which double as collection envelopes. On our documents page, we also have posted a variety of poster templates you can easily print and personalize with important campaign information.

Q: How much can my organization earn?

Our products are priced to realize maximum profit potential. Use our profit calculator to estimate the number of products needed to be sold by each participant, in order to reach your goal!  

Q: How long should our Sweet Street campaign last?

While there are no set rules, we recommend that you sell for a minimum of 3-6 weeks.  It is important to set a timeline and stick to it.  You want to keep your participants motivated and your supporters interested.

Q: Should I allow participants to sell door-to-door?

Sweet Street Desserts does not advise going door-to-door to strangers.  We recommend that you only sell to who you know. 

Q: When should we collect the order forms and money from our participants?

It is suggested that payment is received from your supporters when they place their order.  Your order must be placed on our website 3 weeks before your desired ship date.  So allow yourself 5 days to gather orders and tally your orders.  For your convenience, we have provided an option to tally your orders on our site.

Product Information

Q: How will my customers know about the shelf life/handling of the products?

Each product comes packaged in a beautifully informative sleeve.  It has nutritional, shelf life, and defrosting instructions printed right on it.  The packaging even allows you to present a Sweet Street Dessert as a gift.

Q: How can I get a fundraising catalog?

We have supplied an online brochure and informative sheets on the website for easy access.  Simply go to the program overview and print a summary that can be taken to your organization to present our fundraising program. 

The actual fundraising sell brochure is also located on our site for easy access.  Simply go to the download brochure button located on the how it works page, or click here.

Q: Do you have any information on trans fats in your products?

Sweet Street Desserts does not use any fats or margarines that contain artificial trans fats in any of our products. In a few of our products we use some ingredients (such as certain candy brands) which contain trace amounts of partially hydrogenated oils. We are working with these suppliers to remove all trace amounts of artificial trans fats. Most of our products are trans fat free but it should be noted that trans fat is naturally occurring in the wholesome dairy products we use. Ingredients such as milk, butter, and cream cheese contain naturally occurring trans fats.

Q: Are your products Kosher?

Our products are Kosher Dairy (KD) with the exception of a few products. Click here for a copy of our Kosher Letter.

Q: Is there Allergen info available on your products?

Our products are manufactured in a facility that processes nuts/peanuts. We supply specific ingredient statements for each individual product that can be found on the “Product detail page”.

Q: What is the shelf life of your product?

Our products are shipped frozen and can remain frozen for up to 12 months. Our products can be thawed and re-frozen up to three (3) times. Our thawed products will last 3 to 5 days in your refrigerator. If any of our products remain at room temperature for an extended time period, discard it and do not eat.


Order Info


Q: Is there a minimum order requirement?

Yes.  We require a minimum of 150 units to be purchased by your organization.
 

Q: Can I change or cancel my order once it is placed?

If you would like to change your order once it is placed, please contact your local customer service representative.  To find your local customer service representative, please click here.

Q: Do you charge sales tax?

No, your order will not be subject to sales tax.

Q: What forms of payment do you accept?

We accept Paypal, Mastercard, Visa, and American Express.



Shipping Info

Q: What carrier service will deliver my order?

We ship our fundraising orders in an insulated disposable container with dry ice to ensure freshness via FedEx Freight. The day prior to your desired shipping date, you will be contacted by a FedEx Freight representative.  They will setup the time of shipment and confirm the address.

Q: How will my product arrive?

The shipment will arrive on a pallet; depending on how much product is purchased a second pallet may be necessary. Approximately 400 units fit on one pallet.   Your organization is responsible to dispose of the pallet.  When you receive your order, do not open the container until you are ready to dispense the product.   Our Desserts are perishable.

Q: How should I handle the dry ice that is included in my shipment?

Do not touch the dry ice.  The dry ice will be packed in boxes, on the top of the product.  Dry Ice temperature is extremely cold at -109.3°F or -78.5°C. Always handle Dry Ice with care and wear protective clothing or leather gloves whenever touching it

Keep Dry Ice away from children

Q: Can I track my delivery?

Yes, once your product has shipped an email will be sent to you confirming shipment and will include a Federal Express Freight Tracking number. You can then track your shipment via www.fedexfreight.com

Q: Are there additional shipping costs?

No.  The shipping cost has been included in each item.

Q: Can I ship internationally?

At this time we do not ship internationally.

Q: What are the available days I can have my order delivered?

Delivery of product is available on Wednesdays, Thursdays and Fridays between 8am and 5pm (excluding holidays). 

Q: Will someone need to be present at the time of delivery?

Yes.  FedEx Freight requires a signature at the time of delivery.

Secure Online Shipping

Please feel confident that we employ the most advanced technology for protecting your transaction information.

1. At Sweetstreet.com we ensure a secure server ordering process.