Before the Campaign
Q: Is this fundraiser avaliable where I live?
Currently, this program is avaliable to the Eastern US. To enter your zip and see if this fundraiser is avaliable where you live, simply Click Here.
Q: Are there any upfront costs?
There are no upfront costs associated with raising funds with Sweet Street Desserts. Payment is only required at the time you submit your order.
Q: Is there a minimum order requirement?
The minimum order requirement is 150 items. Payment is required at the time you submit your order.
Q: Are selling materials provided?
Yes. We understand how important selling materials are for your organization. When you start a campaign on our site, the final step is ordering your selling kit. You tell us how many brochures you need, and we supply you with beautiful four-color brochures and the same number of tally sheets which double as collection envelopes.
Q: How much can my organization earn?
Our products are priced to realize maximum profit potential. Use our goal calculator to estimate the number of products needed to be sold by each participant, in order to reach your goal!
During the Campaign
Q: How long should our Sweet Street campaign last?
While there are no set rules, we recommend that you sell for a minimum of 3-6 weeks.
Q: How far in advance of our delivery date should we place our order
Your order must be placed on our website 3 weeks before your desired ship date.
Q: How will my customers know about the shelf life/handling of the products?
Each product comes packaged in a beautifully informative sleeve. It has nutritional, shelf life, and defrosting instructions printed right on it.
End of Campaign
Q: I am ready to place my order for fundraising product. What forms of payment does Sweet Street accept?
We accept payment via credit card or PayPal.
Q: When is delivery avaliable?
Delivery is avaliable Wednesdays, Thursdays and Fridays from 8am-5pm (local time).
Q: Is there a delivery charge/fee?
No. The shipping cost is included in the cost of each item.
Q: Will someone need to be present at the time of delivery?
Yes. FedEx Freight requires a signature at the time of delivery.
Q: Can I change or cancel my order once it is placed?
If you would like to change your order once it is placed, please contact your local customer service representative. To find your local customer service representative, please click here.
Q: Can I track my delivery?
Yes, once your product has shipped an email will be sent to you confirming shipment and will include a Federal Express Freight Tracking number. You can then track your shipment via www.fedexfreight.com
Q: How will my product arrive?
The shipment will arrive on a disposable pallet shipped via FedEx Freight. The product will arrive frozen and packed with 100 lbs. of dry ice. If the cooler is not opened, the product will remain frozen for upto an additional 24 hours, no need to find freezer space. Your organization is responsible to dispose of the pallet.
Q: How should I handle the dry ice that is included in my shipment?
Do not touch the dry ice. The dry ice will be packed in boxes, on the top of the product. Dry Ice temperature is extremely cold at -109.3°F or -78.5°C. Always handle Dry Ice with care and wear protective clothing or leather gloves whenever touching it
Keep Dry Ice away from children
Secure Online Shipping
Please feel confident that we employ the most advanced technology for protecting your transaction information.
1. At Sweetstreet.com we ensure a secure server ordering process.
2. To make purchases online at www.sweetstreet.com, you must allow your computer to accept "cookies" if it asks. Computer "cookies" are safe and are simply the best way for us to offer you the most enjoyable and hassle-free online shopping environment.